Business courier account and proof of delivery
Every job is accounted for, whether our own driver or a partner carrier does the run. One number to call, one set of standards, and a signature or photo on delivery, available on request.
This page explains how a job runs, what you get at the end, what happens if something goes wrong, and how to open a business courier account.
One standard for every driver
Our own drivers and our partner carriers work to the same standards. These are they.
Do what the booking says.
Collect and deliver what was booked, to the place and person named.
Load it safely.
Secure every load for the trip.
Tell us early.
If there’s a problem, such as no access, no one to receive, or a damaged item, the driver calls us, and we call you.
Record the handover.
A signature or photo on delivery, available on request.
Keep it private.
Drivers don’t discuss or pass on what they carry or where it goes.
Drive to the road rules.
No delivery time is worth breaking them, and we don’t set times that ask drivers to.
How we choose partner carriers. We use carriers for the loads our own vehicles can’t take, such as pallets and larger vehicles. We choose them for the work and brief them on these standards before they take a job. You still deal with us, not them: one number to call.
How a job runs
Book
Call or text 0432 362 617. Give us the pickup, the delivery, what it is, its size and weight, and when it needs to be there. We confirm the service and the vehicle, and tell you whether we can make your time.
Pickup
The driver collects at the time agreed. If you want a name on the paperwork or a particular person to hand it over, tell us when you book.
In transit
The load travels to the delivery. We don’t offer a live-tracking portal. If something changes on the way, we call you, and you can call us any time during business hours.
Proof
A signature or photo on delivery, available on request. Ask us and we’ll send you a copy.
Invoice
Account customers are invoiced regularly, with your purchase order or reference on it if you use one. See opening a business account.
Proof of delivery
On delivery, the proof is a signature from the person who receives the load, or a photo of the load at the delivery point. It is available on request.
- What you get: a record of who received it, or a photo of where it was left, and when.
- How you get it: call or text us and ask. We’ll send it to you.
- Why it matters: if a delivery is ever questioned, you have something to point to.
The same applies whether our own driver or a partner carrier makes the delivery.
If something goes wrong
If something goes wrong with your load, here is what to do.
- Call us straight away on 0432 362 617. The sooner we hear, the sooner we can act.
- Give us the job details. Pickup, delivery, date, and what happened. A photo helps.
- We look into what happened. That includes finding out whether our driver or a partner carrier had the load.
- We talk you through the next step.
Sending something valuable or unusual? Tell us when you book, so we can talk it through before pickup.
Opening a business account
A business account suits regular senders. You book the same way, by phone or text, and we invoice you regularly instead of job by job.
- Call us. Tell us what you send and how often.
- We agree how it will run. Services, vehicles, regular runs if you need them.
- You give us your invoicing details. Business name, ABN, who receives invoices, and a purchase-order or cost-centre reference if you use one.
- You start booking. Call or text, and your jobs go on the account.
Ask on the call how invoicing will work for your business.
How fast we respond
Missed calls returned the same business day
- Hours: Monday to Friday, 9am to 5pm.
- After hours and weekends: by arrangement. Ask when you book.
Drivers are often on the road, so if we miss your call, please leave a message with your name, your business and what you need. A text works too.
Questions people ask
How do I book?
Call or text 0432 362 617. There’s no online booking and no form. A person answers, or calls you back the same business day.
Can I track my delivery online?
No. We don’t have a tracking portal. If something changes on the way, we call you. You can call us during business hours for an update.
What if nobody is there to receive the delivery?
Tell us who can sign, and a second contact if you can. If no one is there, the driver calls us and we call you for instructions.
Who will actually deliver my load?
Our own drivers handle documents and parcels by car and van. Larger loads, such as pallets, go with a partner carrier we’ve chosen and briefed. We’ll tell you which when you book.
Can you do jobs after hours or on weekends?
Sometimes. Call and ask. After-hours and weekend jobs are by arrangement.
Do you go outside Sydney?
Yes, by arrangement. Regional NSW and interstate jobs go through partner carriers. See beyond Sydney.
Want to open an account, or have a question first? Call us.
Monday to Friday, 9am to 5pm. After hours and weekends by arrangement.